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News Technology

Point Mobile’s Smart Batteries Supported by SOTI XSight

Point Mobile is proud to announce that our smart batteries can now be optimized with the SOTI XSight Smart Battery Dashboard. Take full advantage of the technology built into our smart batteries and get visibility into the battery age, the cause of battery drain, and the battery temperature. Keep your shift productive by maximizing smart battery lifecycles.

SOTI and Point Mobile Partnership

The SOTI XSight Smart Battery Dashboard enables organizations to proactively gather data about their smart batteries. With SOTI XSight and Point Mobile, organizations can predict battery levels for a shift, prevent the early replacement of batteries, track battery lifecycles and more. This innovative technology protects investments in Point Mobile’s smart batteries, reduces downtime and reduces operational costs.  

“We’re glad to announce that customers are now able to enjoy the world-leading smart battery solution from SOTI by using our hardware. This innovative advancement not only promises enhanced productivity but also ensures cost-effectiveness. We take immense pride in empowering our customers with cutting-edge technology designed to elevate their experiences and drive success.”
Bongsoo Kim, Vice President & General Manager of Global Business, Point Mobile

The SOTI XSight Smart Battery Dashboard currently supports the following Point Mobile products. 

  • PM85 (Android 9)
  • PM90 (Android 9/11)
  • PM75 (Android 11)
  • PM67 (Android 11)
  • PM451 (Android 9/11)
  • PM351 (Android 11)

With the SOTI XSight Smart Battery Dashboard, companies can monitor:

  • Batteries lasting full working shifts: Organizations can view which batteries will last for their full daily shift and forecast how long batteries will last during selected shifts in the future
  • Battery age: View the age of batteries since their first use within a device
  • Battery cycles: View the total number of charge cycles batteries have undergone 
  • Charge levels at a selected time: View battery charge levels at a selected time to see how quickly they are draining

SOTI XSight can help you drill down on which user-installed apps are causing the most battery drain, the charge pattern of single batteries and battery temperature trends if they are normal, too hot or too cold. 

How Does It Work? 

A plugin known as XT Socket Plugin is installed alongside the SOTI XSight agent. The plugin is responsible for integrating with a Point Mobile provided API for battery data. The XT Socket Plugin collects data and sends it to the SOTI XSight agent to store and submit to the server. 

An XT Socket Plugin is made specifically for each smart battery manufacturer to capture these enhanced battery analytics. Customers with supported Point Mobile smart batteries can download the XT Socket Point Mobile Plugin

With access to detailed battery performance data, organizations will be able to make smarter, data-driven decisions. 

Optimizing smart batteries is just the beginning of what SOTI XSight can do. Combining diagnostic intelligence with mobile-first support improves the ROI of business-critical mobile investments. SOTI XSight enables organizations to leverage advanced diagnostics to rapidly resolve app and mobile device issues. Most importantly, organizations can visualize combined device and business data in real-time to improve performance and reduce operating costs. SOTI XSight enhances and integrates with SOTI MobiControl, an Enterprise Mobility Management (EMM) solution. 

To learn more about SOTI XSight, visit soti.net/xsight

SOTI XSight

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

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News Software Technology

Configure kiosk features directly on a device with EmKioskConfig

Our technical teams recently released a new tool that will make the life of IT guys a lot easier. It lets you configure the kiosk mode directly on a mobile device, without the need of a PC. Users who previously worked with Scan2Stage on a computer will instantly feel familiar: The UI was designed similar to the EmKiosk menu, making the usage as simple as possible.

Getting started

After opening the application on your Android device, the main settings screen will appear. Divided in two sections, it lets you choose settings related to the kiosk mode itself, and everything related to device settings. Kiosk settings include basic layout options or which apps should be hidden, and device settings include Wi-Fi or barcode scanner settings. Thanks to the intuitive UI, every feature can be turned on or off with toggle switches. The setup can be done entirely on a mobile device, which will act as a master device or server, and nearby devices will be the devices to receive the configurations. After you are done, simply tap on SAVE on the bottom of the screen.

Apply settings with Direct Clone

Similar to when setting up devices using the desktop version, all settings will be applied via Direct Clone from the EmKit menu on the device. When creating the backup file, make sure you tick the EmKiosk section as well. In the next step you can set a password (optional) for this backup file. And lastly, open up your Direct Clone server and start the cloning process. Now move over to the client device, and launch Direct Clone there as well (when setting up a device: Press and hold power button, and then tap Direct Clone in the menu, or navigate to EmKit menu, and then tap Direct Clone). Tap on START DIRECT CLONE SERVICE, and the process will start.

Compatibility

EmKioskConfig runs on all Android-based Point Mobile devices as listed below. All upcoming models will be compatible as well. Please note that at this point, EmKioskConfig is not pre-installed yet, and has to be installed manually.

ModelOS version
PM45 (Android 9 only)45.76 and higher
PM85 (Android 9 only)85.26 and higher
PM9090.11 and higher
PM45141.06 and higher
PM3030.02 and higher
PM6767.02 and higher
PM7575.02 and higher

Learn more about the EmKit ?
Not sure how to get EmKioskConfig? Contact us ?

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News Technology

PM67: A new Android Enterprise Recommended rugged device

PM67 is part of Android Enterprise Recommended program led by Google.
PM67 mobile computer

Good news: The PM67 mobile computer, easily recognized with its full physical keypad, is now part of the Android Enterprise Recommended (AER) program–making it the 6th device from Point Mobile to do so. Run by the Android 11 operating system, PM67 passed all the latest requirements Android has set for AER devices. The long list of requirements includes minimum CPU clock speed, architecture, ingress protection, and more, to make sure devices are suitable for professional usage. Manufacturers are also required to provide prompt security update and patches the program requires. Find more about what it takes to be an AER device in my previous post: Google’s guide for choosing enterprise devices.

The list of Point Mobile devices in Android Enterprise website.
List of Point Mobile devices found on Android Enterprise website

More information about PM67

PM67 is a device with industrial-grade ruggedness. It’s designed to withstand 1.5m (5ft) drops and is IP67 rain/dust proof. PM67 is powered by 2.0GHz octa-core processor and 3GB RAM/32GB ROM. With the full physical keypad for accurate data input and 1D/2D scan engine, it’s a device suitable even for harsh industrial settings.

Learn more about PM67 ? 
Learn more about Android Enterprise Recommended ? 
Link to PM67’s product page in the Android Enterprise Solution Directory   ? 

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Insight News

Our approach to a sustainable future

The environmental impact of plastic and packaging waste is a worldwide problem, and it keeps growing dramatically. While there is an ongoing change in the society, less than 9% of all plastic get recycled. Every year, 10 Million tons of plastic trash are being dumped in our oceans – an unbelievably huge number, and an alarming one above all! According to the Ellen MacArthur Foundation, there will be more plastic in our oceans than fish by 2050.

As a globally operating company, we are strictly following environmental regulations and laws, but beyond that, we are actively taking our own preventive measurements to secure a cleaner future. This is a process which is never really completed – there is always room for improvement to become a more sustainable enterprise. In this post, we want to give you some insight about our current situation and ideas.

Point Mobile environmental policy for a cleaner future

Less plastic waste in product packaging

Plastic for product packaging is used only once, and then thrown away. According to Plastic Oceans, 50% of all plastic produced (which is 380 million tons per year) is for single-purposes. When products are shipped, each item is wrapped in a separate piece of plastic. Starting from PM5, we are going to omit the plastic packaging entirely. Additionally, we are looking at methods to replace the coated black boxes we use for some products with environmentally friendly paper boxes. In order to avoid scratches and other damage from shipping, the inside of the box will be redesigned, too. This is a process that started in 2021, and will take well into next year.

No more plastic in our café

Honestly, we love coffee, and we can hardly work without it. Needless to say there is a lot of plastic waste for single-use cups worldwide, but also in our company internal café. Since July 2021, there is no more plastic cups given out to our staff anymore. Instead, we replaced them with eco-friendly, reusable cups. Similarly, we abandoned all plastic straws. This reduced our plastic waste in our café tremendously! We also encourage our staff to bring in their own cups or tumblers, which is an even better solution.

Point Mobile cafe no plastic cups
Zero plastic policy in our café: guests will get their beverage in a reusable cup, or bring their own cup or tumbler.

Reduced amount of printed data sheets

Printed paper data sheets have been around for decades in order to introduce a product to a client. For example, when attending a trade show, we typically bring 50-100 data sheets per product, which can easily result in close to 1,000 data sheets per show. While they serve their purpose very well, we have reached a time where a more sustainable solution should take over. That’s why from 2021, we started experimenting with alternatives. One of which turned out to be both good for our planet, and more convenient for our customers: By providing the data sheet via QR code, customers can directly access and store desired information on their smartphone or tablet, for easy follow-up later on. That said, it’s important to know that this is just the beginning, and it will take time to adapt. And while we cannot ban printed data sheets entirely, we can still reduce the amount dramatically. It’s also worth mentioning that we are going to abandon all company folders made of plastic.

Scanning QR code to receive data sheet as PDF
In order to save on resources for printing and shipping data sheets for trade shows, we make them accessible by scanning a barcode via smartphone.

In the next few years, we will do more and more in order to reduce our ecological footprint. There is still a lot to do, and all of us need to be more conscious and make significant changes to our consumer behavior for a sustainable, low-carbon future. But we can’t solve this problem all by ourselves: consumers, companies, as well as politics need to reform together.

Eco-friendly recycled box

Point Mobile used to deploy laminated black boxes for product packaging but as recycling heavy-dyed, laminated paper is quite difficult, we have now switched to using more sustainable materials. Not only do we now use non-coated, non-dyed, eco-friendly materials but the size of the packaging has also been significantly reduced contributing to less carbon emission for each shipment. We have made effort to avoid excessive packaging and to make sure all contents are fully concentrated inside the smaller boxes.

We now use non-coated, non-dyed, eco-friendly materials and the size of the packaging has also been significantly reduced.

While this is good news, it’s important to note that this is just one of the first steps we’re taking adapt to new priorities. Since 2022, we have been successfully removing plastic wraps from our product packaging. Our mission is to reduce our ecological footprint more and more, and there is still a lot to do. We all need to be more conscious and make significant changes to our consumer behavior for a sustainable future. Point Mobile, as a responsible part of society, is determined to give high priorities to sustainability and environmental concerns in the future,.

Learn more about our environmental policies ?

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News Technology

PM30 Mobile Computer now part of Android Enterprise Recommended

Shortly after its release to the market, PM30 has successfully passed all the requirements to join the Android Enterprise Recommended initiative, a program led by Google which helps businesses select the right hardware and service.

To be part of the program, devices have to match a strict set of minimum specifications, such as Android version, CPU clock speed, architecture, ingress protection, and more. Derek’s post gives a great overview about the requirements, so make sure to read it if you haven’t done so already.

PM30 part of AER (Android Enterprise Recommended)
Now part of Android Enterprise Recommended: PM30

New requirement: Publishing security update information

Each year the program evolves, leading to new requirements in order to be validated. This time, the focus is mainly on improved transparency regarding security updates. Manufacturers must now publish security update information on their websites and link Google’s Security Bulletins to it, including the date until when security updates are released and details about the fixes contained in each respective update, as well as any manufacturer-specific fixes.

We have already adjusted our website to those requirements, which can be found here or if you navigate to Products ? Business Solutions ? PULS. From there, scroll down to the bottom of the page, and you’ll see all the latest security related information. At this point, only PM30 appears on the list, but other products of our line up (that are listed in the AER program) will be added shortly.

PULS security patch overview history
Latest patch information of our products can be found in the PULS section of our website

More info about PM30

The PM30 is an IP67 rated mobile computer with a 4.7in screen, a drop spec of 1.5m (MIL-STD-810G), a 2.2GHz Octa-core processor, and 4GB RAM/64GB ROM as standard. It also marks the thinnest and lightest mobile device in our line up, making it easy to carry and operate. What’s remarkable is that despite its small size, we managed to put a slim imager engine in it, an optical fingerprint reader, and wireless charging technology. Specifically for the healthcare market, we introduced a white version (PM30hc).

Learn more about Android Enterprise Recommended ? 
Link to PM30’s product page in the Android Enterprise Solution Directory  ? 

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Insight News

Post-Brexit: Providing repair services

After months of discussions, the UK finally voted to leave the EU in 2016. The official date for the Brexit was set to be January 31st of 2020, but in order to adjust to the complex changes, both the UK and EU agreed to keep things the same until December 31st of 2020. The Brexit has severe impacts for the trading business, and many companies struggle to provide their products and services to the UK.

Ensuring repair services for Point Mobile devices in the UK

When companies use mobile computers for their work, it is crucial to avoid any disruption to keep the business up and running. If a device breaks, tasks can’t be completed, and result in downtimes costing huge amounts of money. That’s why we work with experienced repair service providers all around the world to ensure that our products are repaired quickly to be back in business in no time. For the United Kingdom, we started a very close partnership with Mobile Computer Repair Ltd. as our Authorized Service Centre (ASC), located in Poole, Dorset. The guys at MCR bring in a ton of know-how, providing in- and out-of-warranty services, our Point Care SLA, as well as their own bespoke comprehensive annual maintenance agreements which include accidental damage.

Our Authorized Service Center (ASC) in the UK: Mobile Computer Repair Ltd.

We have worked closely together to ensure spare parts are stocked locally in the UK, realizing a fast 3 to 5 working day turnaround as standard, with expedited turnaround times also available for extra time-critical repairs. As a well established service provider, MCR knows rugged devices inside out, and we are super happy to work with them.

Easy RMA booking through online portal

To initiate a return, you only need to set up a return online using MCR’s handy online RMA tool. It only takes a few clicks to book a repair and generate shipping documentation for each device. The portal also features real-time repair tracking and next-working day collection options. When managing a large fleet of devices, a portal like that saves time and reduces errors massively.

A look behind the scenes: Devices waiting for service at MCR

Now, even though the Brexit has caused a bunch of problems and challenges, we are well prepared for the new situation, making sure spare parts are stocked and devices will be repaired quickly.

Mobile Computer Repair has a long-established reputation for delivering high quality repairs and fast turnaround times, all backed up with outstanding customer service – The perfect complement to our hardware offering.

Learn more about Mobile Computer Repair ? 

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News Technology

Gesture navigation on Android 11

We already looked at some of the enterprise features that Android 11 brings, but there are a lot more tweaks worth seeing. One of them is the new gesture navigation, and we will take a look at it in this article.

Android 11 gesture navigation PM75
Instead of the traditional navigation buttons, Android 11 introduces a new gesture navigation

Deactivate buttons, activate gestures

In the settings menu, go to System and then tap on Gestures. Under System navigation, you can now choose Gesture navigation to activate the new function. It’s possible though that this menu is somewhere else on your phone, so you might have to look around a bit to find it. Once you toggled the switch, the bottom part of the screen where the navigation buttons are normally located will disappear, and a thin line will appear instead. You can always go back to the traditional 3-way button layout, in case you do not like the new feature.

Go back with a swipe

The best feature is that you can now move back by simply swiping from the left or ride side of the screen. When you do so, a little arrow will appear as a visual support, so you know the gesture was registered. Android also gives you a dedicated settings menu to adjust the sensitivity when navigating back. You can do so from either the left or right side of the screen, which in some cases might interfere with another app. To avoid this, you can select the sensitivity each side.

Swipe up to see all open apps

Super intuitive is the gesture for showing all open apps: Swipe up from the bottom of any screen, and your open apps appear. This is especially helpful for quickly switching between apps or closing them. From that menu, you can now also directly take screenshots. For closing the window, simply swipe down again, and the open apps menu is gone.

That about wraps it up for the gesture navigation on Android 11. Have a look at it yourself and let us know what you think in the comments below.

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Insight News

Connecting students from Sogang University with Point Mobile

You might be wondering what other things we are doing along the way. Yes, that’s right, we are not only manufacturing rugged mobile computers. In early 2021, we started an industry-university collaboration with Sogang University (?????) in Mapo-gu, Seoul, to support and teach a group of MBA students during their course about understanding and executing digital transformation. The lecture is led by Professor Heung-soon Jang, who holds a master’s degree in electrical engineering from KAIST.

Taking Point Mobile as an example for digital transformation

In the era of Industry 4.0, Big Data and IoT (to name a few buzzwords), companies need to constantly adjust to new technologies to meet customer requirements, while almost all departments of a company undergo digitalization in one way or another. The goal of this course is to analyze existing processes, identify drawbacks, and find ways to improve them. Our company saw a great chance here: Not only do we get to take a very close look into the mirror, but also interact with people with the very precious advantage of the “outside view”. They don’t know us, they don’t know our industry, and they are not biased in any way. This combined with our knowledge and expertise and seeing how all of this interrelates seemed an opportunity too good to pass up.

We divided a total of eleven students into four teams to cover four main topics: Global marketing strategy, human resources management, corporate culture, and increasing brand awareness. Next, we assigned Point Mobile department heads for each team to act as mentors and support the students.

Students from Sogang University with Point Mobile members

Analyzing and evaluating

Now it was time to get to know each other better. To analyze our company and fully understand who we are and what we are doing, each department gave an introduction about their daily tasks, strategy and future plans. We explained about how our brand has been changing and evolving over the years, how we intensified our focus on digital marketing, how we launch new products and services, or how COVID-19 has affected us. The students’ job was then to collect all that information, carefully evaluate it, and then come up with ideas and suggestions to further improve processes towards digitalization. In the next couple of weeks, the teams were working at full speed. We then met again in our Headquarters for a follow up, and were surprised to hear about all the information about us and our industry the students have collected. Each team presented their results and ideas about what they thought Point Mobile should adjust, improve, or simply do differently – always with digital transformation in mind.

Industry-university collaboration as a catalyst for great ideas

For both Point Mobile staff and Sogang University students, this type of industry-university collaboration is an immensely great way to combine theoretical knowledge and practical experience: We profit from highly qualified students, and in return, they get insights to our B2B know-how and learn best practices from the real world. As a result, we all learn a lot from each other, which already led to some great ideas and new directions our company is heading to. The collaboration for this project is going to be finished in a couple of weeks, but we are thrilled to team up again to support next years’ MBA students.

Learn more about Sogang University ? 

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News Software Technology

The best (enterprise) features of Android 11

Every new version of Android brings a lot of new features and improved design and security. Although Android 11 looks fairly similar to Android 10, there are a number of improvements worth noting. In this article, we will take a closer look and discover the best new features of Android 11 for enterprise.

Android 11 screen on a Point Mobile PM75 mobile computer

Work profile enhancements

Work profiles for Android devices are not a new feature. In fact, they got introduced all the way back with Android 7. However, Android 11 brings several enhancements for company-owned devices: If a work profile is added from the setup wizard via the provisioning tools, the device will be recognized automatically as company-owned and enables the device policy controller (DPC) to control a wider range of security policies for easier management of both work and personal use. Adding a work profile to a device using any other method will result in Android 11 recognizing it as personally-owned.

Android 11 also adds new features and UX improvements to the work and personal tabs of the default launcher. Device manufacturers can now present work and personal tabs, which lets users select apps from the work menu when tapping Share, or in the Settings app under App info, Location, Storage, and Accounts. Further improvements include gray-scaled work apps when the work profile is paused, making it easier for users to distinguish if the work profile is activated or deactivated. In times where both work and private life are closely related, this feature helps to avoid distraction by company related apps when the work profile is paused. Another convenient change is the omission of entering the passcode when turning on the work profile – as long as it’s the same as the devices passcode.

Privacy protection for business devices

Employers often have specific usage policies for users in place. Android 11 offers better controls over those policies to keep company-owned devices compliant with IT regulations. Admins of fully managed devices and company-owned devices with work profiles can now activate Common Criteria Mode which increases security such as AES-GCM encryption, and Wi-Fi configuration stores.

For better employee privacy and transparency, users are now notified when an admin enables location services on a company-owned device, or when an admin grants an app the permission to use the location of personally-owned device.

Improved data isolation ensures a strict separation of work and private apps and prevents attacks from the outside by other applications (for both profiles).

Favorite apps can be pinned in the share page

When sharing a contact or file, you can now pin your most frequently used or favorite app in the share page. This can be helpful when you are mostly using the same application, and you don’t want to scroll through the entire list every time you want to share something. By tapping and holding the desired app icon, you can now choose to pin the app all the way to the left for easier access. To unpin, simply press and hold the icon again and tap Unpin.

Showing new functions of Android 11: Pin Save to Drive (PM75)
Simply tap and hold to pin an app as your favorite

Notification history

If you ever deleted a notification accidentally, you will like this new feature: In Settings -> Apps & notifications -> Notifications -> Notification history, you will now find a complete list of recently dismissed notifications of the last 24 hours. Of course the function can also be completely deactivated if you don’t need it at all.

Showing new functions of Android 11: Notification history (PM75)
Notification history shows you all dismissed notifications of the last 24 hours

Quick settings pane now with media controls

A slight, but noticeable change was done to the media controls: They have now moved up to the bottom of the quick settings pane. To see a mini version of the player, swipe down from the top of the screen. By swiping again, you’ll see the full player with enhanced options.

Showing new functions of Android 11: Quick settings pane with media controls (PM75)
Media controls are now integrated in the quick settings when swiping down

Android 11 brings a whole lot of interesting features for business users. Are you going to install it once available for your device? Let us know in the comments below.

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Industries News Technology

The rise of micro-fulfillment centers

Grocery delivery, Ecommerce

Covid-19 has changed consumer behaviors and shaped a new landscape for businesses throughout the last year. One of the most noticeable and talked-about big trends is the exponential growth of e-commerce. While this trend is posing a challenge and threat to conventional retail business models, a rising new opportunity is getting more and more attention: the micro-fulfillment center.

Facilitated by the pandemic itself and lock-down policies, the global e-commerce market expanded to $27 trillion (USD) in 2020, taking a share of almost 20% of all retail sales.1 The leader of this sector, Amazon, has been reported increasing the footprint of its fulfillment centers by 50%.2

Record-number calls for an unconventional system

This rapid expansion of e-commerce and delivery industries has started the super-growth of micro-fulfillment centers as well, although being a relatively new business model. As its name shows, it’s basically a tiny warehouse. Located around urban areas unlike their bigger counterparts near highways far away from city centers, what they do is providing extremely fast (same day) delivery service while cutting the cost. But the most important job of those MFC’s is making fresh online grocery shopping possible– as grocery sales being the main contributor to the MFC market with around 70% ~ 80% share.3

The small size makes it easy to proliferate, as it conveniently utilizes existing property or even the backside of retail stores and the basement of malls. The estimate shows the market size of MFC is expected to be 10 times bigger than now and reach worth about $10 billion by 2026.3

Smaller-scale vitalizes new technologies -or will it challenge existing players?

Meanwhile, the management of these centers requires data-managing technologies due to their time-oriented nature. Same-day delivery makes it necessary to predict what products to store to maximize the limited space, which means A.I. and Big Data technologies will probably be heavily used, even more than in gigantic logistics hubs.

Another noticeable trend is that besides the established global leaders such as Amazon, Walmart, and Alibaba, there are a lot of new players entering the MFC market.3 For the enterprise mobility industry, this can mean either a new future opportunity of a smaller and more segmented market or a challenge to maximizing profit, if the average product quantity per sale goes down.

Sources:
1 https://news.un.org/en/story/2021/05/1091182
2 https://www.businessinsider.com/amazon-fulfillment-center-growth-reveals-pandemic-online-ordering-surge-2020-7
3 https://www.globenewswire.com/fr/news-release/2021/01/13/2157646/0/en/Global-Micro-Fulfillment-Market-A-Cumulative-Opportunity-Worth-10B-by-2026.html