Tag: repair

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Post-Brexit: Providing repair services

After months of discussions, the UK finally voted to leave the EU in 2016. The official date for the Brexit was set to be January 31st of 2020, but in order to adjust to the complex changes, both the UK and EU agreed to keep things the same until December 31st of 2020. The Brexit has severe impacts for the trading business, and many companies struggle to provide their products and services to the UK.

Ensuring repair services for Point Mobile devices in the UK

When companies use mobile computers for their work, it is crucial to avoid any disruption to keep the business up and running. If a device breaks, tasks can’t be completed, and result in downtimes costing huge amounts of money. That’s why we work with experienced repair service providers all around the world to ensure that our products are repaired quickly to be back in business in no time. For the United Kingdom, we started a very close partnership with Mobile Computer Repair Ltd. as our Authorized Service Centre (ASC), located in Poole, Dorset. The guys at MCR bring in a ton of know-how, providing in- and out-of-warranty services, our Point Care SLA, as well as their own bespoke comprehensive annual maintenance agreements which include accidental damage.

Our Authorized Service Center (ASC) in the UK: Mobile Computer Repair Ltd.

We have worked closely together to ensure spare parts are stocked locally in the UK, realizing a fast 3 to 5 working day turnaround as standard, with expedited turnaround times also available for extra time-critical repairs. As a well established service provider, MCR knows rugged devices inside out, and we are super happy to work with them.

Easy RMA booking through online portal

To initiate a return, you only need to set up a return online using MCR’s handy online RMA tool. It only takes a few clicks to book a repair and generate shipping documentation for each device. The portal also features real-time repair tracking and next-working day collection options. When managing a large fleet of devices, a portal like that saves time and reduces errors massively.

A look behind the scenes: Devices waiting for service at MCR

Now, even though the Brexit has caused a bunch of problems and challenges, we are well prepared for the new situation, making sure spare parts are stocked and devices will be repaired quickly.

Mobile Computer Repair has a long-established reputation for delivering high quality repairs and fast turnaround times, all backed up with outstanding customer service – The perfect complement to our hardware offering.

Learn more about Mobile Computer Repair ? 

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Insight

Looking back on three years partnership with Weilandt Elektronik

PM67

One of the core values of our business model has always been strong partnerships with industry leaders worldwide. By bringing together our teams, we are able to deliver great products and services to our customers, which helps them to work efficiently and without interruptions. The customer-oriented repair service provider with 30 years of experience, Weilandt Elektronik from Essen, Germany, is one of them. Today, we are looking back on three successful years of trust and partnership together.

The end of 2018 marks the start of our journey with Weilandt, when they took over the repairs of our mobile computers and terminals sold in German-speaking countries. Besides in-warranty repairs, the team of Weilandt also fixes our products even after the warranty expired. A major pillar of our agreement is repairing Point Mobile products based on our service packages Point Care, which extend the basic warranty period to up to five years after purchasing. Optionally, those packages also cover accidental damages caused by the user. To complete their portfolio, Weilandt offers additional services, such as staging or keeping a swap pool of devices for customers.

Not long after we started our business, we were overwhelmed by the positive feedback that our partners and customers shared with us. One of them is Fabian Matt, Managing Director of mobileObjects GmbH in Switzerland and customer from the very beginning: “We were able to successfully place Point Mobile devices into many projects, but in case of a defect, the repair process was inconvenient and took quite long. When the collaboration between Weilandt and Point Mobile kicked off, door-to-door times have been reduced to only a few days which is a big benefit for our customers.”

To manage all processes around incoming and outgoing devices, Weilandt created an RMA system where customers can track the status of their shipments in real-time. When a device is broken, it will be registered in the online portal with only a few simple steps. Together with the printed repair waybill from the system, the device will be sent in. Upon inspection, a detailed repair quote will be uploaded in the online portal, which customers can then either accept or reject. “Our RMA system is specifically designed to provide a transparent overview over all the processes involved when repairing a device”, explains Jochen Buchner, Sales Director for DACH-region at Weilandt.

It has been an amazing three years for us to work with a customer-focused repair service provider such as Weilandt. We have learned a lot from each other and we are immensely excited to see what the next years will bring. 

Learn more about Weilandt ?