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Our approach to a sustainable future

The environmental impact of plastic and packaging waste is a worldwide problem, and it keeps growing dramatically. While there is an ongoing change in the society, less than 9% of all plastic get recycled. Every year, 10 Million tons of plastic trash are being dumped in our oceans – an unbelievably huge number, and an alarming one above all! According to the Ellen MacArthur Foundation, there will be more plastic in our oceans than fish by 2050.

As a globally operating company, we are strictly following environmental regulations and laws, but beyond that, we are actively taking our own preventive measurements to secure a cleaner future. This is a process which is never really completed – there is always room for improvement to become a more sustainable enterprise. In this post, we want to give you some insight about our current situation and ideas.

Point Mobile environmental policy for a cleaner future

Less plastic waste in product packaging

Plastic for product packaging is used only once, and then thrown away. According to Plastic Oceans, 50% of all plastic produced (which is 380 million tons per year) is for single-purposes. When products are shipped, each item is wrapped in a separate piece of plastic. Starting from PM5, we are going to omit the plastic packaging entirely. Additionally, we are looking at methods to replace the coated black boxes we use for some products with environmentally friendly paper boxes. In order to avoid scratches and other damage from shipping, the inside of the box will be redesigned, too. This is a process that started in 2021, and will take well into next year.

No more plastic in our café

Honestly, we love coffee, and we can hardly work without it. Needless to say there is a lot of plastic waste for single-use cups worldwide, but also in our company internal café. Since July 2021, there is no more plastic cups given out to our staff anymore. Instead, we replaced them with eco-friendly, reusable cups. Similarly, we abandoned all plastic straws. This reduced our plastic waste in our café tremendously! We also encourage our staff to bring in their own cups or tumblers, which is an even better solution.

Point Mobile cafe no plastic cups
Zero plastic policy in our café: guests will get their beverage in a reusable cup, or bring their own cup or tumbler.

Reduced amount of printed data sheets

Printed paper data sheets have been around for decades in order to introduce a product to a client. For example, when attending a trade show, we typically bring 50-100 data sheets per product, which can easily result in close to 1,000 data sheets per show. While they serve their purpose very well, we have reached a time where a more sustainable solution should take over. That’s why from 2021, we started experimenting with alternatives. One of which turned out to be both good for our planet, and more convenient for our customers: By providing the data sheet via QR code, customers can directly access and store desired information on their smartphone or tablet, for easy follow-up later on. That said, it’s important to know that this is just the beginning, and it will take time to adapt. And while we cannot ban printed data sheets entirely, we can still reduce the amount dramatically. It’s also worth mentioning that we are going to abandon all company folders made of plastic.

Scanning QR code to receive data sheet as PDF
In order to save on resources for printing and shipping data sheets for trade shows, we make them accessible by scanning a barcode via smartphone.

In the next few years, we will do more and more in order to reduce our ecological footprint. There is still a lot to do, and all of us need to be more conscious and make significant changes to our consumer behavior for a sustainable, low-carbon future. But we can’t solve this problem all by ourselves: consumers, companies, as well as politics need to reform together.

Eco-friendly recycled box

Point Mobile used to deploy laminated black boxes for product packaging but as recycling heavy-dyed, laminated paper is quite difficult, we have now switched to using more sustainable materials. Not only do we now use non-coated, non-dyed, eco-friendly materials but the size of the packaging has also been significantly reduced contributing to less carbon emission for each shipment. We have made effort to avoid excessive packaging and to make sure all contents are fully concentrated inside the smaller boxes.

We now use non-coated, non-dyed, eco-friendly materials and the size of the packaging has also been significantly reduced.

While this is good news, it’s important to note that this is just one of the first steps we’re taking adapt to new priorities. Since 2022, we have been successfully removing plastic wraps from our product packaging. Our mission is to reduce our ecological footprint more and more, and there is still a lot to do. We all need to be more conscious and make significant changes to our consumer behavior for a sustainable future. Point Mobile, as a responsible part of society, is determined to give high priorities to sustainability and environmental concerns in the future,.

Learn more about our environmental policies ?

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Post-Brexit: Providing repair services

After months of discussions, the UK finally voted to leave the EU in 2016. The official date for the Brexit was set to be January 31st of 2020, but in order to adjust to the complex changes, both the UK and EU agreed to keep things the same until December 31st of 2020. The Brexit has severe impacts for the trading business, and many companies struggle to provide their products and services to the UK.

Ensuring repair services for Point Mobile devices in the UK

When companies use mobile computers for their work, it is crucial to avoid any disruption to keep the business up and running. If a device breaks, tasks can’t be completed, and result in downtimes costing huge amounts of money. That’s why we work with experienced repair service providers all around the world to ensure that our products are repaired quickly to be back in business in no time. For the United Kingdom, we started a very close partnership with Mobile Computer Repair Ltd. as our Authorized Service Centre (ASC), located in Poole, Dorset. The guys at MCR bring in a ton of know-how, providing in- and out-of-warranty services, our Point Care SLA, as well as their own bespoke comprehensive annual maintenance agreements which include accidental damage.

Our Authorized Service Center (ASC) in the UK: Mobile Computer Repair Ltd.

We have worked closely together to ensure spare parts are stocked locally in the UK, realizing a fast 3 to 5 working day turnaround as standard, with expedited turnaround times also available for extra time-critical repairs. As a well established service provider, MCR knows rugged devices inside out, and we are super happy to work with them.

Easy RMA booking through online portal

To initiate a return, you only need to set up a return online using MCR’s handy online RMA tool. It only takes a few clicks to book a repair and generate shipping documentation for each device. The portal also features real-time repair tracking and next-working day collection options. When managing a large fleet of devices, a portal like that saves time and reduces errors massively.

A look behind the scenes: Devices waiting for service at MCR

Now, even though the Brexit has caused a bunch of problems and challenges, we are well prepared for the new situation, making sure spare parts are stocked and devices will be repaired quickly.

Mobile Computer Repair has a long-established reputation for delivering high quality repairs and fast turnaround times, all backed up with outstanding customer service – The perfect complement to our hardware offering.

Learn more about Mobile Computer Repair ? 

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Connecting students from Sogang University with Point Mobile

You might be wondering what other things we are doing along the way. Yes, that’s right, we are not only manufacturing rugged mobile computers. In early 2021, we started an industry-university collaboration with Sogang University (?????) in Mapo-gu, Seoul, to support and teach a group of MBA students during their course about understanding and executing digital transformation. The lecture is led by Professor Heung-soon Jang, who holds a master’s degree in electrical engineering from KAIST.

Taking Point Mobile as an example for digital transformation

In the era of Industry 4.0, Big Data and IoT (to name a few buzzwords), companies need to constantly adjust to new technologies to meet customer requirements, while almost all departments of a company undergo digitalization in one way or another. The goal of this course is to analyze existing processes, identify drawbacks, and find ways to improve them. Our company saw a great chance here: Not only do we get to take a very close look into the mirror, but also interact with people with the very precious advantage of the “outside view”. They don’t know us, they don’t know our industry, and they are not biased in any way. This combined with our knowledge and expertise and seeing how all of this interrelates seemed an opportunity too good to pass up.

We divided a total of eleven students into four teams to cover four main topics: Global marketing strategy, human resources management, corporate culture, and increasing brand awareness. Next, we assigned Point Mobile department heads for each team to act as mentors and support the students.

Students from Sogang University with Point Mobile members

Analyzing and evaluating

Now it was time to get to know each other better. To analyze our company and fully understand who we are and what we are doing, each department gave an introduction about their daily tasks, strategy and future plans. We explained about how our brand has been changing and evolving over the years, how we intensified our focus on digital marketing, how we launch new products and services, or how COVID-19 has affected us. The students’ job was then to collect all that information, carefully evaluate it, and then come up with ideas and suggestions to further improve processes towards digitalization. In the next couple of weeks, the teams were working at full speed. We then met again in our Headquarters for a follow up, and were surprised to hear about all the information about us and our industry the students have collected. Each team presented their results and ideas about what they thought Point Mobile should adjust, improve, or simply do differently – always with digital transformation in mind.

Industry-university collaboration as a catalyst for great ideas

For both Point Mobile staff and Sogang University students, this type of industry-university collaboration is an immensely great way to combine theoretical knowledge and practical experience: We profit from highly qualified students, and in return, they get insights to our B2B know-how and learn best practices from the real world. As a result, we all learn a lot from each other, which already led to some great ideas and new directions our company is heading to. The collaboration for this project is going to be finished in a couple of weeks, but we are thrilled to team up again to support next years’ MBA students.

Learn more about Sogang University ? 

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Looking back on three years partnership with Weilandt Elektronik

One of the core values of our business model has always been strong partnerships with industry leaders worldwide. By bringing together our teams, we are able to deliver great products and services to our customers, which helps them to work efficiently and without interruptions. The customer-oriented repair service provider with 30 years of experience, Weilandt Elektronik from Essen, Germany, is one of them. Today, we are looking back on three successful years of trust and partnership together.

The end of 2018 marks the start of our journey with Weilandt, when they took over the repairs of our mobile computers and terminals sold in German-speaking countries. Besides in-warranty repairs, the team of Weilandt also fixes our products even after the warranty expired. A major pillar of our agreement is repairing Point Mobile products based on our service packages Point Care, which extend the basic warranty period to up to five years after purchasing. Optionally, those packages also cover accidental damages caused by the user. To complete their portfolio, Weilandt offers additional services, such as staging or keeping a swap pool of devices for customers.

Not long after we started our business, we were overwhelmed by the positive feedback that our partners and customers shared with us. One of them is Fabian Matt, Managing Director of mobileObjects GmbH in Switzerland and customer from the very beginning: “We were able to successfully place Point Mobile devices into many projects, but in case of a defect, the repair process was inconvenient and took quite long. When the collaboration between Weilandt and Point Mobile kicked off, door-to-door times have been reduced to only a few days which is a big benefit for our customers.”

To manage all processes around incoming and outgoing devices, Weilandt created an RMA system where customers can track the status of their shipments in real-time. When a device is broken, it will be registered in the online portal with only a few simple steps. Together with the printed repair waybill from the system, the device will be sent in. Upon inspection, a detailed repair quote will be uploaded in the online portal, which customers can then either accept or reject. “Our RMA system is specifically designed to provide a transparent overview over all the processes involved when repairing a device”, explains Jochen Buchner, Sales Director for DACH-region at Weilandt.

It has been an amazing three years for us to work with a customer-focused repair service provider such as Weilandt. We have learned a lot from each other and we are immensely excited to see what the next years will bring. 

Learn more about Weilandt 

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Welcome to our Blog!

It is done: We successfully launched our own blog!

This blog is ran by the marketing team of Point Mobile and we are thrilled to provide you with the latest news and trends of the Auto ID industry.

There is a lot going on – so stay tuned for updates.